Body and Soul Wellness

Frequently Asked Questions

Everything you need to know before your appointment

Have questions about our services, booking, or what to expect? We’ve answered the most common questions to help you feel confident and prepared before your visit to Body & Soul Wellness in Manchester, NH.

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General Questions

We offer facials, skin treatments, lash and brow services, waxing, light therapy, and touch therapy. Each service is personalized to your needs.

We are located in Manchester, NH and serve Bedford, Hooksett, Goffstown, and surrounding areas.

Yes, we recommend booking in advance to ensure availability.

Yes, you can book your appointment online anytime.

We recommend starting with a consultation or customized facial.

Facials & Skin Care

Our customized facial is the best place to start.

Most clients benefit from a facial every 4–6 weeks.

A non-invasive treatment that cleanses, exfoliates, and hydrates the skin.

Yes, when performed by a trained professional.

Yes, treatments support acne, fine lines, and skin texture.

Lash & Brow Services

Typically 2–3 weeks.

A lash lift curls your natural lashes and tint darkens them.

Yes, all services are performed professionally.

Yes, but oil-free products are recommended.

Body & Facial Waxing

Results typically last 3–4 weeks.

Mild discomfort, minimized with technique.

Clean skin with no oils or lotions.

Mild redness is normal and temporary.

Light Therapy

Improves skin tone, reduces inflammation, and supports skin health.

Yes, non-invasive and safe for most skin types.

Depends on your skin goals.

Touch Therapy

Relaxation treatments that relieve tension and stress.

Anyone needing relaxation and reset.

20–60 minutes.

Appointments & Policies

We require at least 72 hours' advance notice for appointment cancellations or rescheduling.

No-shows, day-before cancellations, and same-day cancellations will be charged 100% of the scheduled appointment amount.

Read Full Cancellation Policy

A valid credit or debit card is required to secure all appointments at the time of booking.

This helps us protect appointment times reserved specifically for you and reduces last-minute cancellations or missed appointments.

No. Your card on file will not be automatically charged for services unless you request it.

You may choose another accepted form of payment at the time of your appointment.

Your card may be charged if the cancellation or no-show policy is violated.

Yes. Your card information is securely stored using encrypted payment processing systems.

Your card will only be charged if our cancellation or no-show policy is violated, or if you authorize payment for services.

Yes! We understand that plans can change.

Please notify us at least 72 hours before your scheduled appointment if you need to reschedule.

You may contact us directly for assistance.

View Rescheduling & Cancellation Policy

Yes. By scheduling an appointment with Body and Soul Wellness, you acknowledge and agree to our Credit Card on File and Cancellation Policy.

Review Our Full Policy

A calm, personalized spa experience.

Arrive with clean skin and avoid heavy products.

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